Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 5 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 24 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Frequently Asked Questions

Gloss vs. Matte Vinyl

Gloss vinyl is used for items that are frequently handled or may be exposed to the weather. Gloss vinyl is perfect for wine glasses, bottles, canisters, trash barrels, car windows, boat and vehicle lettering, and exterior signs. Gloss vinyl will stick to most smooth surfaces like glass, finished wood, metal & plastic. Matte vinyl is perfect for interior signs, laptops, walls and decorative items. Matte vinyl will also stick to most smooth surfaces like walls, glass, metal and plastic. Matte vinyl is easily removed and will not leave any adhesive residue.

Will the decal stick?

Every decal order includes a free test decal. Apply the test decal first to your wall or item and observe it for 24-48 hours. If the test decal lifts off, bubbles or wrinkles, it means that the surface of the item or wall paint is not compatible. Decals will NOT stick to Low VOC, stain-resistant paint, or the new paint/primer in one wall paints. Both the vinyl manufacturer and paint companies recommend that freshly painted walls should have 6+ weeks of full drying time. Textured surfaces are not recommended. Fairy Dust Decals is NOT responsible if your decal will not stick. Please remember that vinyl decals are a do-it-yourself project. Following the step-by-step instructions is very important to have success with your decal project.

When will I get my order?

A complete current address with first and last name is required in order to print shipping labels. Tracking information is provided for USA shipments. Please understand that once a package is shipped, it is out of our control when the package will arrive. We offer Priority Mail...priority mail does NOT mean your order goes to the front of all orders, it means that the post office delivers it faster. Delivery delays may occur during the holidays and bad weather. PLEASE contact me if your package does not arrive. Items that are returned due to insufficient address will be charged the full shipping price to re-ship the order.

Do you make custom designs?

AUGUST 2019 - Yes! I will be taking custom order requests for home organization decals, quotes, names and business window graphics & more. Contact me at fairydustdecals@comcast.net and I can send you a quote/design sample and then set up a listing. I do not cut decals that are trademarked images, nationally known teams or brands.

How to leave important information for Fairy Dust Decals?

All important information can be typed into the note section located on the order/payment page or into the personalization box on many of my listings. Simply type required information like names, dates and color choice into the box. The box is NOT for substituting words or changing the decal design. If an order is placed with a unauthorized design/word change, the order will be canceled and refunded back to you in full.

CAN I BUY YOUR DECAL DESIGNS?

No, I do not sell my decal design files, please do not ask. I also do not share font information. All of my designs are created by me and I am very protective of my art. Please beware of the copycats! Many of my original decal designs, guitar pick tins and bestselling decals have been stolen, copied and sold by a few Etsy stores and by some Amazon sellers. Buy from the original designer (me!) and help support REAL artists. All of my listing photos contain heavy watermarks with the business name which will not be on your decal. The watermarks are there to protect my designs from theft.

HOW WE PACKAGE DECALS

Many decal stores ship decals in plain envelopes with a stamp. We do not ship this way, our decals are shipped protected in plastic and inserted into rigid cardboard mailers. Large decals are loosely rolled and wrapped in plastic and shipped in a box. Our shipping methods protect decals from getting bent, wet or damaged by the post office. If your package is damaged by the post office, contact your local postmaster to report the damage. Once a package if shipped, we have no control over how the package is handled.

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